FAQ
Do you have a showroom?
Yes, we have a showroom in Apeldoorn and Brussels. Here you can explore our home decoration collection in an inspiring setting.
Would you like to schedule a visit? Please contact us at sales@decostar.nl to make an appointment with one of our account managers.
Do you sell to private customers?
No, we are a wholesale company and only supply to businesses.
Would you like to purchase our products as a consumer? Our items are available through resellers across Europe. On the brand websites, you’ll find a store locators to help you find a nearby point of sale.
Yes, absolutely. Images are available in your account.
Log in and go to ‘My account’ > ‘My orders’. Next to your order, you’ll see a cloud icon with a download arrow. Click it to download the product and lifestyle images in a small format.
Need a different format?
Send your request to sales@decostar.nl, and we’ll send the available image files.
When can I expect my order?
Once we have received your order, it will normally be shipped within 4 to 5 working days, depending on the payment or payment terms.
The exact delivery time may vary depending on the destination.
How does payment work at Decostar?
Orders placed via the webshop can be paid directly through our secure payment system.
If a payment term has been agreed upon and all conditions are met, the order will be delivered on account according to that agreement.
You can find your payment terms under ‘My details’ in your account.
Where can I see what’s still on backorder and when it will be delivered?
Yes, you can view your open backorders in your account under ‘My open order lines’.
Each line shows a possible shipping date. Please note: this is an estimate and not a guaranteed delivery date, as orders are only shipped once sufficient stock is available.
Questions? Feel free to contact us at sales@decostar.nl.
Can I pick up my order at your location?
No, unfortunately, it is not possible to collect orders at Decostar.
All orders are shipped via our logistics partners only.
What is the minimum order value and what are the shipping costs?
The minimum order value and shipping costs vary per country.
You can find all up-to-date information on the Shipping & Delivery page. It clearly lists the conditions for each country.
Can I see when my order will be delivered?
Unfortunately, this is not possible for deliveries outside the Netherlands and Belgium.
Received items that are damaged or defective?
We’re sorry to hear that. Please report your claim via invoice@decostar.nl.
Include the following details:
• Your customer number
• The invoice number
• The article number
• The quantity
• One or more clear photos
Your claim will be processed as soon as possible after receipt.
Do you offer dropshipping?
No, we do not offer dropshipping.
As a wholesaler, we only supply to businesses that manage their own stock and sales channels.
